Privacy Policy

We value your privacy. Any information shared with us, including contact details, order information, or consultation notes, is kept confidential. We do not share your data with third parties without your consent. All customer data is used solely for service delivery, follow-up support, and internal analysis to improve our offerings.

Refund Policy

All payments are considered final once confirmed. However, if a service cannot be delivered due to a technical or system issue on our end, we may offer a partial or full refund based on case review. Refund requests must be submitted within 7 days from the transaction date with relevant proof.

Content & Delivery Policy

Visual content (e.g., designs, templates, captions) will be delivered via email or preferred communication method. Delivery timelines vary depending on package type, typically within 2–5 business days. Customers must provide accurate order details and respond to revision requests promptly.

Advertising Responsibility Disclaimer

While we provide strategic ad guidance, all ad account access and ad spend decisions remain the responsibility of the customer. We do not guarantee ad approval or performance, as platforms like Meta and Google may apply their own review processes.

Service Fair Use

Our services are meant for legitimate business or content promotion. We do not support misleading campaigns, prohibited content, or any activity that violates advertising platform policies. We reserve the right to reject or cancel any order that poses a compliance risk.

Platform Compliance Notice

All services, consultations, and content provided are intended to comply with the guidelines of platforms such as Facebook, Instagram, TikTok, and Google. However, final compliance decisions are at the discretion of these platforms. We are not liable for any account restrictions, ad rejections, or suspensions caused by platform-specific policy violations or updates.

Client Ad Account Responsibility

Clients are fully responsible for the security and use of their own social media and advertising accounts. We do not ask for passwords and only work through approved methods such as Meta Business Manager or shared access permissions. Misuse, policy violations, or bans occurring on client accounts are outside our liability.

Artificial Engagement Disclaimer

If clients choose to request follower or engagement services, they must understand these are for visibility purposes only and may not reflect actual user behavior. Such services are not encouraged as part of official ad strategies, and are not eligible for refunds once delivered. Use of these services is at the client's own discretion and risk.

Consultation Services Scope

Our consultation sessions are based on experience, best practices, and publicly available platform guidelines. We do not offer guarantees on campaign success or ROI, as results may vary depending on your industry, budget, content quality, and timing.